REFUND AND RETURNS POLICY

At EDMICH LLC, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, we offer a simple return policy.

1. Return Period
You can return your order and receive a refund within 7 days of receiving it.

2. Return Eligibility
To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition as received.

The item must be in its original packaging, including tags and all accessories.

Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items
For hygiene reasons, the following items are not eligible for return:

Worn or used swimwear.

Any other personal items with broken seals.

4. How to Initiate a Return
To initiate a return, please follow these steps:

Contact our customer service team at customer@edmichonline.com or call (866) 513-2712.

Please provide your order number and a brief explanation of the reason for the return. We will provide you with return authorization and return instructions.

5. Shipping Costs Customers are responsible for return shipping costs. We recommend using a trackable logistics service or purchasing shipping insurance for items exceeding a certain value, as we cannot guarantee receipt of your return.

6. Refund Process Once we receive your returned item and confirm it complies with our return policy, we will process your refund immediately. The refund will be processed within a specified number of days (usually 5-10 business days) via your original payment method.

7. Orders If you wish to change the size or color of the item, please return the original item according to the return process and then place a new order for the desired item.

8. Contact Us If you have any questions or concerns about our return and refund policy, please feel free to contact us:

Address: 736 LESSEPS ST, NEW ORLEANS, LA 70117
Email: customer@edmichonline.com
Phone: (866) 513-2712