FREQUENTLY ASKED QUESTIONS

1. What is your return policy?

You can return items within 7 days of receiving your order. Items must be unused and in their original packaging. For more details, please see our return and refund policy.

2. How do I initiate a return?

To return an item, please contact our customer service email customer@edmichonline.com or call (866) 513-2712. Please provide your order number and reason for return.

3. Who pays for return shipping?

Return shipping costs are borne by the customer. We recommend using a trackable shipping service to ensure your package arrives safely.

4. How long does it take to process a refund?

After we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be returned to your original payment method.

5. Can I exchange an item?

Yes! To exchange an item, please follow our return process to return the original item and then place a new order for the item you wish to exchange.

6. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express) and other secure payment methods.

7. Do you offer international shipping?

Currently, we only ship within the United States. Please stay tuned for updates on our international shipping options.

8. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your order on the logistics carrier's website.

9. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. Please provide photos of the item and your order number so we can assist you.

10. How do I contact customer service?

You can contact our customer service team via email at customer@edmichonline.com or by phone at (866) 513-2712. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM (Central Standard Time).